TERMS &

CONDITIONS

Sawyers of England is a home interiors online shop, delivering high quality handles, lighting, rolling library ladders, sliding barn door kits and much more to the UK market.

Furniture Deliveries

We aim to have your products delivered to you within the reasonable time frame , typically 4-10 working days.

At any one time, we can have anywhere up to 1,000 products on our website and although many items are in stock, we also place stock on back order with our suppliers and manufacturers.

Delays in this instance will be fully communicated and if you require a more specific time frame, please feel free to contact us before placing your order.

For larger heavier items, customer assistance may be required to help the driver and delivery is strictly to ground floor only for insurance purposes for the free economy delivery option.

We ask that when receiving a delivery to check the items before the delivery driver leaves, to be able to return your delivery in the rare even of damage.

Deliveries will only be available during the working week Monday - Friday unless in special circumstances where arrangements can be made at additional cost for a weekend delivery. This however is not always available. Please make sure you can be available to take delivery of your product or input an address for delivery where someone can be present i.e. a work address or relative/neighbour.

Please always inform us if you are going to be unavailable on the suggested delivery date, and we will endeavour to arrange a suitable alternative. Failed agreed deliveries may be subject to re-delivery/cancellation charges.

 

RETURNS

If you are not fully satisfied with your purchase, for whatever reason, you have 14 days from the date of delivery to contact us to return your order. All items being returned must be pre-arranged, and either organised to be returned by yourself, or by us (for a 10% charge to cover collection costs - min. £20), and items MUST be in their ORIGINAL PACKAGING and in a re-saleable condition. Once received back at our returns depot, a refund will be issued.

Please note that made to order items are non-refundable

 

DAMAGED OR FAULTY GOODS

In the unlikely event of your purchase turning up faulty or damaged, then you must report this to us within 48hours of the delivery being signed for.

We strongly suggest that you inspect the item as best possible before signing for the item. That way if you are not happy, our delivery team will take away the faulty or damaged goods immediately.

If your goods are faulty or damaged, we must receive photographic evidence by email. Sawyers of England will refund postage costs on faulty or damaged goods once the damage or fault has been inspected and verified by our team back in our warehouse.

Please note:

Please also be advised that colours may vary slightly from the colour tones shown in the pictures contained within our website due in part sometimes to differing viewing screens and internet browsers.

The limitations of the printing process and reproduction of images on a website may cause a slight variation in colour. Every reasonable care has been taken to ensure the reproductions are as accurate as possible. Descriptions on the website are approximate only. Due to the nature of the products and their manufacture, there may be variations in material, colour, size and finish.

Failed Delivery Attempts
Please note that should a delivery be booked in with our delivery team and the delivery fail due to customer not being present, we reserve the right to withhold the item and charge a 20% restocking fee along with a return visit fee. We only allow free economy delivery on our 1st attempt. Please make sure a mobile telephone number is given so that our delivery team can contact you in advance.

Payment & Security

Our Payment Service Provider is PayPal. Please see the link for more details on payment security and protection

https://www.paypal.com/uk/webapps/mpp/paypal-safety-and-security

Tax

All items will be charges at 20% Tax unless specified.

Non UK-Mainland Delivery

Please note, Non UK Mainland deliveries such as to N.Ireland, Isle of Man, Isle of White and Scottish Highland areas will incur a minimum surcharge of £45